Shipping policy

 

Domestic Shipping — United States

A.C.L. Premium Supplements currently ships to addresses within the United States. All domestic orders are shipped using standard shipping services with estimated transit times of 3–5 business days after carrier acceptance.

Shipping Rates

Up to 0.5 lb:      $5.75

0.51 – 0.75 lb:   $6.50

0.76 – 1 lb:   $8.00

1.01 – 2 lb:   $10.00

2.01 – 3 lb:   $12.00

3 lb and up:   $15.00

 

Free Shipping

Orders with a merchandise subtotal of $200.00 or more qualify for Free Standard Shipping within the United States.

Order Processing

Most orders are processed within 48–72 business hours. Processing times may be extended during periods of high order volume, holidays, product launches, pre-order events, or circumstances beyond our control.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Delivery Estimates

Shipping transit times are estimates only and are not guaranteed. Delivery dates may be affected by carrier delays, weather conditions, holidays, natural disasters, labor disruptions, or other circumstances outside of our control.

Carrier Responsibility and Risk of Loss

Once an order has been transferred to and accepted by the shipping carrier, ownership and responsibility for the shipment pass to the customer. A.C.L. Premium Supplements’ responsibility for the order ends when the carrier takes possession of the package.

A.C.L. Premium Supplements is not responsible for shipping delays, lost packages, stolen packages, damaged packages, delivery errors, carrier scanning issues, or other events occurring after the shipment has been accepted by the carrier.

Customers are responsible for monitoring tracking information and contacting the carrier directly regarding delivery issues. While we may assist customers by providing documentation or information needed to file a carrier claim, we cannot guarantee the outcome of any carrier investigation and are not obligated to replace, refund, or reship orders affected by carrier-related issues.

Address Accuracy

Customers are solely responsible for providing a complete and accurate shipping address at checkout. Orders returned due to an incorrect, incomplete, or undeliverable address may be subject to additional shipping charges before reshipment.

Lost, Stolen, or Damaged Packages

If a package is marked as delivered by the carrier but cannot be located, or if a shipment arrives damaged, customers should contact the carrier immediately to initiate an investigation or claim. Any claims for loss or damage must be pursued directly with the carrier.

Shipping Restrictions

We currently ship only within the United States. A.C.L. Premium Supplements reserves the right to refuse, cancel, or restrict shipments where prohibited by law or where carrier service is unavailable.

Policy Changes

A.C.L. Premium Supplements reserves the right to modify this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon posting to this website.