Refund policy
Return & Refund Policy
A.C.L. Premium Supplements products are fulfilled through our supplement fulfillment partner. Because dietary supplements are manufactured and fulfilled with safety and quality controls in mind, returns are limited and handled according to the conditions below.
Due to the nature of dietary supplements, we do not accept returns of opened products.
Eligible Issues
If your order arrives damaged, defective or incorrectly fulfilled, please contact us within 7 days of delivery scan from carrier. We will work with our fulfillment partner to review the issue and provide a replacement or refund when applicable.
Non-Returnable Situations
We do not offer refunds or replacements for buyer’s remorse, dislike of flavor, ordering the wrong item, change of mind, or products that have been opened or used.
Refunds & Replacements
Approved refunds or replacements are provided for qualifying fulfillment errors or product issues. Shipping charges are non-refundable except in cases where the issue was caused by fulfillment error.
How to Contact Us
To report an eligible issue, please contact A.C.L. Premium Supplements with your order number, description of the issue, and clear photos if the product arrived damaged or incorrect.